Roadrunner Webmail

Asked by 10 months ago
I'm having trouble with Roadrunner Webmail today after Time Warner revised their page. Every time I try to login it says session expired. IE works OK. Their support person was useless, and blamed it on Seamonkey. If I delete all cookies, it works for a bit, but then says session expired again. Anyone else having problems?

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Answer by 10 months ago
although I never use the web interface, I just checked and it works fine for me (starting from https://mail.twc.com/ ) SM 2.19, on OS X v10.6 GW
Answer by 10 months ago
Quoted message by Geoff Welsh 10 months ago
although I never use the web interface, I just checked and it works fine for me (starting from https://mail.twc.com/ ) SM 2.19, on OS X v10.6 GW
On 7/12/2013 10:51 PM PT, Ant typed: Oh, and I used https://webmail.roadrunner.com/ but it redirects to https://mail.twc.com/ ...
Answer by 10 months ago
On 7/12/2013 1:55 AM PT, Geoff Welsh typed: ... Ditto in my very old, updated Windows XP Pro. SP3 machine. :)
Answer by 10 months ago
That is a real mess. I tried my local RR webmail login and it just coughs and then shows me the login page again with my login information gone, but no error message. So, had I not read this thread I would have had no idea what the problem might be as I rarely use webmail and had no idea the usual webmail address doesn't work now....so I went to TWC.com and clicked on mail and I was sent to the old RR webmail address to login but I can't login and there is no error message. So, I typed in the new address mentioned in this thread and I was able to login BUT I saw only 5 messages in the Inbox. That's crazy since I have my RR email addresses set up to keep mail on the server indefinitely. So, I clicked on Settings and that flipped me out of the Inbox and back to RR webmail login page where I can't login. So,I had to type in the new address again in the address bar and I had to login again. Clicking settings logged me out as well as flipping me back to the old login that doesn't work. I found that I could do NOTHING. Anything I tried to do flipped me back to the old webmail login page.
Answer by 10 months ago
Desiree wrote, On 13/07/2013 12:11: Perhaps you can try: www.mail2web.com <http://www.mail2web.com> or www.e-mailanywhere.com <http://www.e-mailanywhere.com>
Answer by 10 months ago
On 7/13/2013 3:11 AM PT, Desiree typed: Interesting. Is this happening in other web browsers beside SeaMonkey? I used my very old roadrunner.com e-mail address after Adelphia died and TWC took over. It seems there is a problem on this webmail, but Mele20 reported issues with SeaMonkey newsgroup: http://www.dslreports.com/forum/r28461157-TWC-Webmail-doesn-t-work ... http://forums.timewarnercable.com/t5/Email/bd-p/email showed a few threads about e-mails, but nothing specific about webmail and SeaMonkey. However, http://forums.timewarnercable.com/t5/Email/Mail-twc-com-does-not-appear-to-have-any-seurity/td-p/1921/page/2 shows TWC-PhilB saying webmail is being worked on. It sounds like it a new webmail? You guys might want to post in the official TWC forums to let them know about the issues. ;)
Answer by 9 months ago
Quoted message by Desiree 10 months ago
That is a real mess. I tried my local RR webmail login and it just coughs and then shows me the login page again with my login information gone, but no error message. So, had I not read this thread I would have had no idea what the problem might be as I rarely use webmail and had no idea the usual webmail address doesn't work now....so I went to TWC.com and clicked on mail and I was sent to the old RR webmail address to login but I can't login and there is no error message. So, I typed in the new address mentioned in this thread and I was able to login BUT I saw only 5 messages in the Inbox. That's crazy since I have my RR email addresses set up to keep mail on the server indefinitely. So, I clicked on Settings and that flipped me out of the Inbox and back to RR webmail login page where I can't login. So,I had to type in the new address again in the address bar and I had to login again. Clicking settings logged me out as well as flipping me back to the old login that doesn't work. I found that I could do NOTHING. Anything I tried to do flipped me back to the old webmail login page.
I'm wondering if this is a cookie issue? If it we're me I'd clear any cookies for the various webmail addresses and try again. The redirects /could/ be based on what cookies you've all accummulated over time plus the changes in TWC's network. Just a thought.
Answer by 9 months ago
Quoted message by Ant 10 months ago
On 7/13/2013 3:11 AM PT, Desiree typed: Interesting. Is this happening in other web browsers beside SeaMonkey? I used my very old roadrunner.com e-mail address after Adelphia died and TWC took over. It seems there is a problem on this webmail, but Mele20 reported issues with SeaMonkey newsgroup: http://www.dslreports.com/forum/r28461157-TWC-Webmail-doesn-t-work ... http://forums.timewarnercable.com/t5/Email/bd-p/email showed a few threads about e-mails, but nothing specific about webmail and SeaMonkey. However, http://forums.timewarnercable.com/t5/Email/Mail-twc-com-does-not-appear-to-have-any-seurity/td-p/1921/page/2 shows TWC-PhilB saying webmail is being worked on. It sounds like it a new webmail? You guys might want to post in the official TWC forums to let them know about the issues. ;)
well the OP /did/ say: "If I delete all cookies, it works for a bit, but then says session expired again". I /used/ to have this problem with Mozilla's Camino, which is quite out-of-date, but not when I tested with SM 2.19. also, thanks to a back-up gmail addres I can send from the road, after getting via RR, and never bother with their web page anymore at all. GW
Answer by 9 months ago
Quoted message by Ed Mullen 9 months ago
I'm wondering if this is a cookie issue? If it we're me I'd clear any cookies for the various webmail addresses and try again. The redirects /could/ be based on what cookies you've all accummulated over time plus the changes in TWC's network. Just a thought.
Clearing cookies is iffy. I would /never/ clear ALL cookies - it would be a major pain in the ass. And, people may say they've cleared all their cookies but, actually, haven't. Most folks don't understand cookies. Me? I'd be, in the cookie manager, chrome://communicator/content/permissions/cookieViewer.xul searching for all the Time Warner URLs and delete them. Hey, just an idea. No need to reply unless it makes a diff. FWIW, one one my best friends is on Time Warner and I'm always ... ah, nuff said.
Answer by 9 months ago
Quoted message by Geoff Welsh 9 months ago
well the OP /did/ say: "If I delete all cookies, it works for a bit, but then says session expired again". I /used/ to have this problem with Mozilla's Camino, which is quite out-of-date, but not when I tested with SM 2.19. also, thanks to a back-up gmail addres I can send from the road, after getting via RR, and never bother with their web page anymore at all. GW
That really depends on your personal preferences and how you use cookies. I routinely clear them on shutdown or whenever a site is acting stupid, and I don't notice a bit of inconvenience. Of course, if I were UBL or something and wanted to stay off the NSA's radar, I wouldn't be using a computer. But I still resent the intrusive data mining routinely done by all sorts of websites; companies like Google probably all have thick dossiers containing details on every site I've ever visited and when. YMMV. The obvious way is through Tools | Clear Private Data, assuming "Cookies" is checked in your prefs under Edit | Preferences | Privacy Security | Private Data. Clearing one site's cookies is doable through the Cookie Manager -- either the standard way via Tools | Cookie Manager | Manage Stored Cookies or the way you outline below -- but it's pretty cumbersome. Where I think most people go wrong is when they're at a site and change the pref to block all cookies from a site (Tools | Cookie Manager | Block Cookies from This Website), thinking that will also clear the site's existing cookies. AFAICT, that only blocks future cookies, leaving existing ones in place.
Answer by 9 months ago
Quoted message by Ed Mullen 9 months ago
Clearing cookies is iffy. I would /never/ clear ALL cookies - it would be a major pain in the ass. And, people may say they've cleared all their cookies but, actually, haven't. Most folks don't understand cookies. Me? I'd be, in the cookie manager, chrome://communicator/content/permissions/cookieViewer.xul searching for all the Time Warner URLs and delete them. Hey, just an idea. No need to reply unless it makes a diff. FWIW, one one my best friends is on Time Warner and I'm always ... ah, nuff said.
Yep, good point. And that may be part of the TWC problem.